Booking Terms and Conditions
1. Booking Your Session
Counselling sessions are available by appointment and can be booked online or by contacting katelandetecounselling@gmail.com. Once your booking is confirmed, you’ll receive a confirmation email with all the information you need for your session and a reminder SMS 4 days before your session.
2. Session Details and Fees
Each session runs for approximately 60 minutes, with a session fee of $180 for Counselling, Birth debrief 75 minutes $225, Extended 90 minute sessions $270.
Payment is required on the day of your session via direct deposit, cash or EFTPOS, please note EFTPOS fee of 1.1% applies to in person transactions. Receipts can be provided upon request for your records or health insurance purposes (if applicable).
3. Cancellations and Rescheduling
I understand that life can be unpredictable. If you need to cancel or reschedule, please provide at least 48 hours notice so that your appointment time can be offered to someone else.
Cancellations made with less than 24 hours notice, or missed appointments, may incur the full session fee.
4. Running Late
If you’re running late, please let me know as soon as possible. I’ll do my best to accommodate you, but sessions will still need to finish at the scheduled time to respect the next client’s appointment.
5. Confidentiality
Your privacy is very important to me. Everything discussed in your session is confidential, except in situations where I am legally or ethically required to share information, for example, if there is a risk of harm to yourself or others. More information can be found in my Privacy Policy. I will also discuss these parameters with you when we meet.
6. Online Sessions
If your session is online, please ensure you’re in a quiet, private space where you feel comfortable to talk freely. A stable internet connection helps us make the most of our time together. The same confidentiality and cancellation policies apply to online sessions.
7. Emergencies and Crisis Support
Counselling sessions are not suitable for crisis situations. If you are in immediate danger or need urgent help, please contact Emergency Services on 000, Lifeline on 13 11 14 (Australia), or go to your nearest emergency department.
8. Professional Boundaries
Our relationship is a professional one designed to support your wellbeing. Contact outside of sessions is limited to administrative matters, such as booking changes or resource sharing related to your therapy.
9. Agreement
By booking a session, you acknowledge that you’ve read and understood these terms, and agree to them. These guidelines help create a safe, respectful, and supportive space for your counselling journey.